Frequently Asked Questions

Your data lives in Stockholm, Sweden (EU), encrypted at rest and in transit. It never leaves the European Union for storage.

We use industry-standard security: TLS 1.3, AES-256 encryption, role-based access control, and continuous monitoring.

Only you. We don't share, display, or sell your content. Ever.

When you chat with Friday, your messages are sent to Anthropic Claude to generate responses — but Anthropic does not store or train on your data.

No. Our business model is subscriptions, not data. Your trust matters more than anything we could sell.

No. Anthropic has a strict policy: customer data is not used for model training. Your conversations are processed in real time to generate coaching responses and that's it.

Learn more about Anthropic's privacy policy

We use privacy-safe analytics (EU-hosted) to improve the service. We track page visits, feature usage, errors, and performance.

We never track your chat messages, passwords, or sensitive inputs. All inputs are masked in session replays. You can opt out in your browser settings.

• Data storage: Stockholm, Sweden (EU)
• AI processing: United States (Anthropic, under GDPR Standard Contractual Clauses)
• Analytics and authentication: EU region

Yes. EU-based storage, right to access, right to erasure, right to data portability, transparent privacy policy, and Standard Contractual Clauses for any US data transfers.

Yes. You can export everything at any time — your profile, all conversations, credit history, and authentication events. The export is in JSON format.

Your account is deactivated immediately and your email is anonymised. If you have a subscription, we cancel it for you — you're never charged again. You have 30 days to change your mind. After that, everything is permanently deleted — conversations, memories, profile, the lot.

We keep anonymised financial records for compliance, but those can't be linked back to you.

Revontale is an AI creative coach. Inside it lives Friday — a coach built on a proven methodology developed by Frida Spikdotter, a Swedish author and creative writing coach.

You don't prompt Friday. Friday coaches you. It asks questions, challenges your thinking, suggests exercises, and remembers your creative journey across sessions. The goal: more of your own ideas, not fewer.

Friday draws from a curated library of exercises, teaching material, and self-discovery frameworks — pulling in the right thing at the right moment. You don't see the library. You just feel the quality of the coaching.

Friday remembers across sessions. Early conversations feel like meeting a thoughtful new coach. Later conversations feel like working with someone who genuinely knows you.

A note: Friday is a creative tool, not a therapist or professional adviser. Use it for reflection, creative exploration, and finding your voice — not for medical or legal advice.

Revontale is a web app, built to work well on both desktop and mobile browsers. No native app yet.

No passwords needed. We use email-based authentication — a code is sent to your email whenever you log in.

Not from within the app at the moment. Contact support@revontale.com and we'll sort it out.

Go to your account settings, scroll to the bottom, and click "Delete Account." You'll need to confirm by typing your email. You have 30 days to recover before permanent deletion.

If you're on a monthly plan, you don't need to cancel first — we do it for you. Your subscription stops renewing the moment you delete, and stays active until the end of the period you've already paid for.

Any remaining credit balance is forfeited — credits are non-refundable and can't be transferred.

If you think you might come back, consider just cancelling the subscription from your billing page and leaving your account as it is — your conversations and memories will be waiting. And if you delete and change your mind inside the 30 days, contact support@revontale.com: as long as your paid period hasn't run out, we can bring the subscription back with your account.

Every new account starts with a 14-day free trial that includes 150 credits — roughly five hours of coaching. No credit card required. When the trial ends (or the credits run out), you pick a plan to keep going.

Three ways to continue after your trial:

• Standard — a monthly subscription with 300 credits each month, about ten hours of coaching. Need more in a busy month? You can buy top-ups.
• Devoted — a monthly subscription with unlimited coaching. No credits to think about at all.
• Pay-as-you-go — no monthly fee. You buy top-up credits whenever you want them.

Current prices are on the pricing page.

Credits are consumed when you chat with Friday — how many depends on how much you write and how much Friday writes back. As a rule of thumb, an hour of coaching is about 30 credits. Everything else — sessions, history, exports, your memory profile — never costs a thing.

Monthly subscription credits refresh each billing cycle and don't carry over. Top-up credits are valid for 12 months from purchase, and they're only touched once your monthly credits are used up.

Nothing is lost — your conversations and memories are still there. On Standard, you can buy a top-up (€20 for 200 credits) or wait for your monthly refresh. On Pay-as-you-go, just top up. On trial, it's time to pick a plan.

Anytime. Your plan stays active until the end of the period you've already paid for, and any top-up credits you still have remain usable for 30 days after that.

Subscription fees and top-up credits are non-refundable once billed. If something went wrong technically or you believe there was an error, contact support@revontale.com and we'll look into it.

All major credit cards via Stripe.

Check your plan first — your trial may have ended, you may be out of credits, or a subscription payment may have failed (sending pauses until it goes through). If that's not it, try refreshing the page or a different browser. Some browser extensions can interfere. If the problem persists, email support@revontale.com.

Email support@revontale.com with a description of the issue, steps to reproduce it, and screenshots if you have them. We'll investigate and keep you posted.

You do. Everything you write in Revontale belongs to you. We only store and process it to provide the service. We never claim ownership of your work.

Yes — you own the output. But AI-generated content isn't guaranteed to be original, may need fact-checking, and shouldn't be treated as professional advice. Review before publishing.

If we ever discontinue the service, we'll give you at least 90 days' notice and keep the servers running so you can export everything.